Payment Methods
PROZIS offers several payment methods for purchases made through the online store, which are subject to the conditions of use set by each of the payment service providers. For that reason, PROZIS cannot be held responsible for any additional cost charged by those entities.
Credit card
The customer can make the payment using a credit card, therefore benefiting from the liquidity and payment conditions offered by their bank.
Is it safe to make an online payment using my credit card?
All transactions on our website are secure.
PROZIS uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of payments made online, simultaneously ensuring the integrity and security of the customer's data as well as their identification. This security is enabled by Secure Sockets Layer (SSL) technology, which encrypts communications between the customer's software and our server so that communications cannot be intercepted. Therefore, PROZIS reserves the right to refuse the payment of an order if the transaction is found to be unlawful. Any and all activities deemed illegal will be immediately reported to the competent authorities.
3D Secure
3D Secure is a communication protocol designed to improve the security of online payments and to enable the authentication of the credit card user by the credit card issuing bank. Following payment to an online store, a process is triggered to verify if the card used is valid. Should the credit card be considered valid, the security systems associated with the 3D Secure protocol verify the customer's identity, resorting to the credit card issuing bank in real-time, which, in turn, validates the customer's identity and confirms that the card used is legitimate. Such control is intended to protect credit card holders by reducing the likelihood of fraudulent use of their cards, ensuring greater effectiveness of the transaction. This protocol is used by Visa, under the name "Verified By Visa" and by Mastercard, under the name "Secure Code".
How is credit card payment processed?
After selecting the credit card payment option and clicking "Buy" on the last stage of the purchase process, the customer will be redirected to the webpage of the entity that ensures the payment transaction. On the said webpage, the required details of the credit card must be entered, including the credit card number, expiration date, and the respective security code, after which the customer must click the "I validate my payment" button.
If payment is declined, a message will be sent to the customer with the indication of the detected error. In such an event, a new payment attempt is recommended; if the problem persists, contacting the respective bank or the credit card issuing entity for further information is recommended.
Once paid, the amount will be debited from the customer's credit card account. If for any reason, there is the need to cancel the order, fully or partly, the amount will be refunded, under normal circumstances, within five working days. Predictably, it will be displayed in the customer's card statement within three business days from the transaction date.
Remark: Payments are always made in Euros, even when prices are displayed in other currencies. Some banking entities may charge exchange rates. PROZIS is totally unaware of this fact and therefore takes no responsibility for it.