Information about our Fast and Inexpensive Shipping
Our free shipping program is currently available to customers in the United States and with orders that have eligible products, and subtotals before calculation of taxes and any other shipping costs, of $99.99 or more.
SHIPPING
With the exception of some rare cases alien to PROZIS, all orders placed and paid for via Credit Card or PayPal will be shipped on the same day, as long as the payment is realized before 10:00 am EST on a working day. Orders paid for at a later time will be shipped on the next working day.
DELIVERY
Once the order is shipped, the customer will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the carrier’s website.
Trying to track the order immediately after having received the shipping confirmation with the tracking number may not return any results. Shipping information may take up to 24 hours from reception of the shipping confirmation e-mail to be updated on the carrier’s website.
Orders are delivered from Monday to Friday, except for national or local holidays, at the address provided by the customer when placing the order.
The customer may receive the order at whatever address they prefer (with the exception of PO Boxes). They should provide an address where they will be between 9 am and 7 pm. The chosen transport service will attempt to deliver the order at the address indicated by the customer.
Warning: Choosing a specific delivery time is not possible, as deliveries are conditioned by the routes defined by the carrier on the respective delivery date.
Providing an incorrect or incomplete address may lead to the parcel being returned to PROZIS, which may mean additional costs imputable to the customer. As such, we advise the customer to always make sure that the delivery address provided when placing the order is complete and accurate. Once the order is placed, it is no longer possible to change either the delivery address, or the billing details.
DELIVERY DEADLINES
Domestic
Your order will be delivered in two business days in major cities: Orders must be placed Monday–Friday by 10:00 am EST. Shipping to more remote areas can take up to four business days.
INTERNATIONAL
EMS INT
Transit time depends on the country of destination. Please check the list below to see the transit time to the corresponding country
| COUNTRY | CAPITAL AND OTHER LOCATIONS | DELIVERY TIME (working days) |
|---|---|---|
| Angola | Luanda and other locations | 2 to 4 |
| Argentina | Buenos Aires and other locations | 2 to 4 |
| Australia | Melbourne / Sydney and other locations | 5 to 6 / 3 to 10 |
| Bolivia | La Paz and other locations | 2 to 5 |
| Brazil | Brasilia and other locations | 3 to 5 |
| Cape Verde | Praia and other locations | 2 to 5 |
| Cameroon | Yaoundé and other locations | 3 to 4 |
| Canada | Montreal, Toronto and other locations | 2 to 10 |
| Chile | Santiago de Chile and other locations | 2 to 6 |
| China | Beijing and other locations | 3 to 6 |
| Croatia | Zagreb and other locations | 2 to 4 |
| Colombia | Bogotá and other locations | 6 to 13 |
| Cyprus | Nicosia and other locations | 2 to 4 |
| East Timor | Dili and other locations | 7 |
| Egypt | Cairo and other locations | 2 to 4 |
| French Guiana | Cayenne and other locations | 6 |
| Guadeloupe | Basse-Terre and other locations | 4 |
| Guadeloupe | Basse-Terre and other locations | 4 |
| Hong Kong | All locations | 2 to 3 |
| India | New Delhi and other locations | 2 to 5 |
| Jamaica | Kingston and other locations | 4 |
| Japan | Tokyo and other locations | 2 to 8 |
| Lebanon | Beirut and other locations | 3 to 4 |
| Macau | Macau | 2 to 3 |
| Malaysia | Macau | 2 to 3 |
| Malaysia | Kuala Lumpur and other locations | 2 to 7 |
| Martinique | Fort-de-France and other locations | 4 to 5 |
| Mexico | Mexico City and other locations | 4 to 6 |
| Morocco | Rabat and other locations | 2 to 6 |
| Mozambique | Maputo and other locations | 2 to 5 |
| New Zealand | Wellington and other locations | 3 to 5 |
| Nigeria | Abuja and other locations | 2 to 5 |
| Panama | Panama City and other locations | 2 to 8 |
| Paraguay | Asunción and other locations | 2 to 6 |
| Peru | Lima and other locations | 2 to 4 |
| Puerto Rico | San Juan and other locations | 3 to 6 |
| Reunion and Mayotte Islands | Mamoudzou and other locations | 5 |
| Russia | Moscow and other locations | 3 to 8 |
| Senegal | Dakar and other locations | 2 to 9 |
| South Africa | Johannesburg and other locations | 2 to 3 |
| Switzerland | Bern and other locations | 2 |
| Taiwan | Taipei and other locations | 2 to 4 |
| Thailand | Bangkok and other locations | 2 to 4 |
| Tunisia | Tunis and other locations | 2 to 3 |
| UAE | Dubai and other locations | 2 to 4 |
| Uruguay | Montevideo and other locations | 2 to 6 |
| Venezuela | Caracas and other locations | 2 to 4 |
WARNING: The delivery deadlines are guidelines and are therefore only considered valid when there are no physical or structural impediments to delivery (e.g., an incorrect delivery address, or forces beyond PROZIS’ control such as strikes, missed connections and poor weather conditions, etc.).
SHIPPING COSTS
Shipping costs are automatically calculated by our system, based on the following factors:
- the actual or volumetric weight of the parcel (whichever the highest);
- the transport service price tables, which are updated on a regular basis.
DUTIES & TAXES
Any tax and duty fees are included in the order value, so the customer will not need to pay any additional fees.
Please be aware that US Customs may ask the customer for their IRS, EIN or SSN number before forwarding the parcel for delivery at the indicated address. The customer is normally given one week to provide this information before their order is returned.